Shipping
Whisky Auctioneer serves whisky lovers across the globe. To do this, we’ve built strong relationships with shipping and delivery partners to ship to as many places as possible around the world.
We stay up to date with international regulations and customs procedures to make the experience for our customers simple and straightforward.
In advance of bidding, it is important to please review our Shipping Fees and Information to confirm if our shipping service for UK and EU Lots is currently available to you. If you're country is not listed, please contact our Client Service team to discuss this further.
Please note: In compliance with EU Directive 2020/262, an excise charge will be applied to all EU Lots (per bottle) for clients based within the EU. This charge reflects the costs managed on your behalf by Whisky Auctioneer for moving excise duty products within the EU for sale on our platform.
Understanding the delivery options in your country
Shipping multiple UK and EU Lots
If you have won lots from multiple locations (e.g., UK Lots sold from our UK office as well as EU Lots sold from our Netherlands office), they will be charged individually for shipping. They will also be shipped separately so may not arrive at the same time.
U.S. Shipping
Shipments to the US will be dispatched within 10 days following payment and you will receive an email once this has been completed. Shipments may take up to 5 weeks to arrive following payment. At your request, we are able to provide tracking information and this will be sent to you within 5 days following a dispatch confirmation email.
To comply with regulations, all bottles shipped to the U.S. will have a removable government health warning sticker applied.
Loss and Breakage Assurance
When shipping orders, our expert team take extreme care and effort to package and dispatch orders carefully and securely. Although rare, accidents can happen during shipping, and courier companies are not liable for any items lost or broken in transit. To protect our customers, Whisky Auctioneer offers Loss and Breakage Assurance (LBA), to cover items lost or broken in transit.
This protection will provide cover for any breakage or loss during transit and is charged at 3% of the total of the hammer price and buying commission.
Please note, any loss arising from an item’s condition is not covered, such as seal failures or cosmetic damage.
Storage Services
Guide to Lot Icons
Frequently Asked Questions
Yes, items can be stored with us for combining multiple orders and dispatching at a later date. Please visit our Storage Services page for more information.
Our standard courier shipments are made with DHL, UPS, Parcelforce, DPD and CID*. This will vary from order to order.
If you would like your order dispatched with a specific courier, please feel free to leave an order comment during the checkout process and our warehouse team will ensure this is honored where possible.
Whisky Auctioneer can only fulfil shipments via the couriers mentioned above, however, if you would like to use a courier we haven’t mentioned, the collection from our UK Head Office or Netherlands EU Office must be organised by yourself. Please mark your order as ‘Collection’ at checkout and reach out to our Client Services team, who can advise further on how to arrange this.
*Please note: CID shipments are for US bound orders only and are not available to buyers based elsewhere.
All orders being shipped internationally from our UK or Netherlands offices may be eligible for local taxation and duties upon arrival in the destination country, which are payable by the customer. We are unable to provide an exact quotation for this, as the charges are calculated by the courier once your items reach customs, therefore we kindly ask that you are aware of your country's alcohol taxation and importation fees prior to purchase.
Please note we are unable to provide refunds on purchases which have been destroyed, delayed or returned to us due to customs, administrative issues and/or unpaid fees/taxes.
If you are successful at auction, once payment is received by Whisky Auctioneer then your order will be dispatched within 10 working days. Once your order has left our warehouse, you can expect delivery within 5 business days* (if you are located in the USA, please find further U.S. shipping information here).
If after 10 days you still haven't received shipping/tracking details for all of your orders to be shipped, please contact our Client Services Team who will be happy to help.
For more information, please visit our updated shipping page.
All Whisky Auctioneer orders are fully tracked, making it easy for you to follow along with your bottle's journey. Tracking updates will begin once your order has been dispatched from our warehouse.
Some orders require a forwarding company to process shipment. Where this is required, you will receive further tracking information as soon as it is available.
Yes. Should you wish to collect your bottles in person, please book an appointment first:
UK Head Office Address: Whisky Auctioneer Ltd, West Building, Ruthvenfield Grove, Inveralmond Industrial Estate, Perth, United Kingdom PH1 3FN (Get Directions)
Book Appointment for UK Head Office
Opening Times: Mon-Sat 10am-5pm
Please note: UK order collections are only available from our Head Office in Perth. Our office in London is available for dropping your bottles off for sale, but we do not offer an order collection service.
Netherlands Office: Whisky Auctioneer BV, Zonnebaan 23, 3542 EB Utrecht, Netherlands (Get Directions)
Book Appointment for Netherlands Office
Opening Times: Mon-Fri 10am-5pm
Tel: +31 (0)20 899 1167
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